Our Commitment to You
At SD Zone, operated by Sky Blue Multi Tech Enterprises, we strive to provide high-quality trading signals and services. This refund policy outlines the conditions under which refunds may be issued.
Important: Due to the digital nature of our services and instant access provided upon subscription, we operate a strict no-refund policy with limited exceptions as detailed below.
1. No-Refund Policy
Once you subscribe to any of our plans and gain access to our trading signals, indicators, and services, refunds are generally not available. This is because:
- You receive immediate access to premium trading signals and content
- Digital content cannot be "returned" once accessed
- Our services are delivered in real-time
- Subscription activation is instant upon successful payment
2. Exceptional Circumstances
Refunds may be considered only in the following exceptional cases:
- Technical Issues: If you are unable to access our services due to technical problems on our end that we cannot resolve within 48 hours
- Duplicate Payment: If you have been charged twice for the same subscription
- Unauthorized Transactions: If payment was made without your authorization (subject to verification)
- Service Not Delivered: If you do not receive access to the subscribed service within 24 hours of payment
3. Refund Request Timeline
If you believe you qualify for a refund under exceptional circumstances:
- You must submit a refund request within 7 days of the original purchase date
- Provide detailed information about the issue, including transaction ID and screenshots if applicable
- Allow up to 5-7 business days for our team to review your request
- If approved, refunds will be processed within 10-14 business days
4. Non-Refundable Scenarios
Refunds will NOT be issued in the following cases:
- Change of mind after purchasing a subscription
- Dissatisfaction with trading results or market performance
- Failure to use the service during the subscription period
- Lack of trading experience or understanding of signals
- Market volatility or losses incurred while trading
- After accessing premium content or using signals for more than 48 hours
- Violation of our Terms & Conditions resulting in account termination
5. Subscription Cancellation
While we don't offer refunds for unused portions of your subscription:
- You can choose not to renew your subscription for the next billing cycle
- Your access will remain active until the end of your current subscription period
- No partial refunds are provided for early cancellation
6. How to Request a Refund
If you believe you qualify for a refund under exceptional circumstances, please contact us:
7. Refund Processing
If your refund request is approved:
- Refunds will be processed to the original payment method
- Processing time: 10-14 business days from approval
- Bank processing times may vary (additional 5-7 business days)
- You will receive a confirmation email once the refund is processed
8. Questions and Support
If you have any questions about our refund policy or need assistance, our support team is available 24/7 to help you.
Remember: We recommend reviewing our service details, features, and free trial (if available) before making a purchase decision. Our team is always available to answer questions before you subscribe.
9. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new policy.
Company: Sky Blue Multi Tech Enterprises
Service: SD Zone Trading Platform